FAQ

General

What is your delivery policy? What is the ETA for an order I have already placed? If you don't carry an item will you order it for me? If you order an item in for me, how long will it take to arrive? I am trying to enter a product code online and it is not working.

My Account

How do I sign up for an online account with Wilson's? If we have a Wilson's account do we get product discounts? What is my Wilson's account discount? Can I shop at a different Wilson's location and still get the same account discount? How do I make changes to my account information? How do I make a payment to my account? How can I get another copy of an old invoice? How do I re-print my previous invoices, account statements or find my current account balance? What if I have a question regarding a charge on my account, an invoice or statement, or regarding my account in general? What if I have a question regarding my current Lease or Pre-Authorized Payment (PAP) Agreement? Can I submit my copier meter reading online?

Stationery & Office Supplies

Do you have other items available that I don't see in your catalogue or online? Can you accommodate my special situation? (i.e. delivery time/day, quantity, ship to alternate location) Can you tell me what type of item (envelope, binder, etc.) I bought last time? How do I request an online account for my stationery orders? Who is my personal stationery sales representative? If I have special instructions for an online order how do I let you know/what happens when I put a comment on an online order? Do you have the item I need in stock? What is the best shredder for my needs?