Frequently Asked Questions (FAQ)

General

We offer free daily delivery in all communities where we are located, Dryden, Kenora, Fort Frances, Sioux Lookout, Red Lake, Thunder Bay and Thompson. If you are in a community outside these immediate trading areas we will still deliver your order to you, please contact us for more information.

(Click here to contact the order desk)

a. The estimated time for you to receive an item you ordered will depend on whether is was a special order item or an item we had in stock, and also on your shipping location. You can check the status of all orders online by accessing the My Wilson’s Account page.

Alternatively you can contact us and we will be glad to check on your order and advise you when it is expected to arrive at your location. 
(Click here to contact the order desk)

Absolutely! Just let us know what you are looking for and we will be glad to order it for you. 
(Click here to contact the order desk)

How long an item will take to arrive once ordered for you will depend on the product, where it is coming from and how specialized it is. If you are in need of an item quickly there may be options for us to rush order it for you. Please let us know what your needs are and we will do our best to help. 
(Click here to contact the order desk)

The product codes on our website are case sensitive, try entering the product code using all upper case letters. If this does not work you can let us know the item you require as a comment on your order and we will add it to the order, or you can contact us for help.
(Click here to contact the order desk)

My Account

To sign up for a new online account, visit the My Wilson’s Account link on our home page. From here you can sign up for a Personal or Business account and even sign up for a log-in to allow you shop online using your credit card.

Applications for log ins and accounts are submitted directly to our Accounts Receivable Department and require approval. Please allow 48 for processing.

One of the benefits to having a Wilson’s account is that you will be set up with an account discount that will apply to many of your office supply purchases.

a. Your Wilson’s account office supply discount is specific to your account, and will be based on your purchase volume. Please contact us for details about your account and how your special pricing is applied. 
(Click here to contact a sales representative
)

Yes. You can shop at any Wilson’s location or online and be assured you will always receive the best price, including your account discount.

Changes to your account information can be made completing the following form. The completed form will be sent to our Accounts Receivable Department and processed within 48 hours.
(Click Here to Contact Accounts Receivable) or call 1-800-465-7202

Payment can be made to your Wilson’s Account through the following methods:

i) In person at one of our store locations
ii) Over the phone using a credit card Toll Free 1-800-465-7202
iii) Through Electronic Funds Transfer / Direct Deposit
iv) Email Money Transfer

To set your account up for EFT/ Direct Deposit or Email Money Transfer please contact our Account Receivable Clerks by email at: accrecpaymts@wilson.ca  or call us toll free at 1-800-465-7202

At this time, Wilson’s does not offer account payment through our online store or online banking.

If you have an online account, simply log in and you can easily reprint invoices right from our website. Sign in at My Wilson’s Account and go to the reprint screen.

Alternately, you can contact us directly and we will be glad to provide you with a copy of any invoices required. 
(Click here to contact the admin group)

You can access this information by signing into your My Wilson’s Account. Here you can Shop Online and gather information related to your account. This includes re-printing invoices, statements and reviewing pending and previous orders.

Anytime you have a question regarding your account you can contact us by email (link to email) or call our Accounts Receivable clerks toll free at 1-800-465-7202.

Information related to your account such as invoices, charges and statements can also be viewed online by accessing the My Wilson’s Account page.

You can submit your question regarding your Lease or PAP online by completing the following Online Desk Form and clicking “submit”.

All meter reads can be submitted online by accessing My Wilson’s Account and Clicking the Service Link on the right hand menu. From there click on “Meter Readings” to access your equipment. Certain copiers even have the ability to automatically submit meter readings straight to us!

Stationery & Office Supplies

Yes! While our online store and print catalogues show the most common products we carry, there are many more items we keep in stock. If you require an item that you do not see, please contact us. If we don’t already carry it, we will be glad to order it for you. 
(Click here to contact the order desk)

We are here to serve you, and that means helping with any special requirements you may have. Whether a one time emergency order, or ongoing special requirements, we will work with you to make sure your needs are met. Let us know how we can help. 
(Click here to contact the order desk)

Yes, just contact us with some basic information and we will find the product details for you.
(Click here to contact the order desk)

You can easily set up an online account yourself by visiting My Wilson’s Account and clicking the “Sign Up Today” button.

If you would like to talk with a sales representative about an online account or to request online support or training please contact us and we will be glad to help. 
(Click here to contact a sales representative)

We have a team of office supply representatives ready to help you, please click here and your personal representative will contact you.
(Click here to contact a sales representative)

There are options to add comments to your online order. This feature can be used for your own internal comments, or to communicate any special order needs to us.

Just enter any instructions in the comment area and our team will take care of or respond to your request. If you use the comment section for your own memo’s, the lines will remain on the packing list or invoice for your use.

We keep thousands of items in stock, so chances are we have what you need. You can check our online store to see the quantity we have in our warehouse, or contact us and we will let you know if we have it in our warehouse or any of our other locations. 
(Click here to contact the order desk)

There are many sizes and types of shredders. Finding one to best suit your needs will depend on your security needs, the number of people using the shredder, how frequently it is used etc. To ensure you find a model that will work the best for your office please talk to your sales representative to provide you with appropriate options. 
(
Click here to contact a sales representative)